Resume
Recent Work
Experience
March 2023 - Present
Freelance Documentarian
Clients include:
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Amazon Q Business: November 2024—present. Developer and user documentation for Amazon Q Business connectors. UX writing for Amazon Q Business apps.
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API Days: Courses on how to create API documentation
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ércule: Technical blogging, scripts, Generative UX, Generative AI, SEO
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Individuals: resume writing, LinkedIn profile writing, conference talk editing and practice
August 2021 - March 2023
Documentation Manager, Privacera
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Managed a global team of 6 writers and 1 editor.
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Converted our doc set to structured documentation (markdown to Paligo) and made sure it meets accessibility criteria.
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Improved our information architecture to reflect the user journey.
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Redesigned and restructured the documentation website to be fully accessible per WCAG 2.1.
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Scrum master and product owner.
November 2020 - May 2021
Accessibility Lead and Content Developer, Nuna
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Created whitepapers and other documentation for the Trust and Compliance team.
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Managed relationships with federal accessibility counterparts and third-party accessibility vendors.
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Managed the FedRAMP documentation effort.
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Ensured that the product met the WCAG 2.1 accessibility standard.
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Managed VPATs and versioning, as well as internal and external audits.
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Built an accessibility and inclusive design program to work with the business, product, design, data science, healthcare, engineering, customer support, trust, and legal teams.
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Developed an educational program and deployed guidelines and resources to encourage independent contributions to program goals.